White Bouncy Castle

A: We make every effort to set up for each and every rental reservation. However the safety of our clients is our top priority. We cannot set up in inclement weather due to the chance of injury or electrocution and, in such cases, reserve the right to cancel your reservation. Inclement weather includes, but is not limited to, rain, high winds, hail, snow, sleet, and ice. If the weather is cloudy but it is not raining hard, we will stay in contact with you prior to your scheduled time and give you the choice whether or not to set up. We have a simple policy – if we set up we expect payment, if we don’t set up we don’t expect payment (and any deposit will be transferred to your future event with no expiry) as long as the decision is made before our staffs have left for your set up. If the decision to not set up due to weather is made after our staff have left for your set up we may charge a delivery fee to cover their time and cost to get to you.

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  A: Yes, Every clients will be presented with a rental agreement (including release of liability) and safety rules which the customer must review and sign before the rental equipment will be set up.

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  A: For safety reasons we insist in delivering, setting up, and taking down all Inflatable Bouncers. A delivery fee will be charged in addition to the rental price. Please inquire about the delivery fee to your area at the time of booking. We always set up prior to your rental time and take down afterward so that you receive your full rental time. Generally, delivery and pick up will take place 30 minutes to 2 hours before and after your event. Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you. Your rental time begins and ends at your contracted time, regardless of how early we set up or how late we take down. Please note that attendants are not included in the rental price (unless otherwise stated). We do go over all safety / operating rules with you and your volunteers at the time of delivery. However, if you prefer to have us man the equipment, we are happy to add our attendants to your order for a cost of $35/hour per attendant.