13x13 Frozen Bounce House

A: Yes, Every clients will be presented with a rental agreement (including release of liability) and safety rules which the customer must review and sign before the rental equipment will be set up.

A: We make every effort to set up for each and every rental reservation. However the safety of our clients is our top priority. We cannot set up in inclement weather due to the chance of injury or electrocution and, in such cases, reserve the right to cancel your reservation. Inclement weather includes, but is not limited to, rain, high winds, hail, snow, sleet, and ice. If the weather is cloudy but it is not raining hard, we will stay in contact with you prior to your scheduled time and give you the choice whether or not to set up. We have a simple policy – if we set up we expect payment, if we don’t set up we don’t expect payment (and any deposit will be transferred to your future event with no expiry) as long as the decision is made before our staffs have left for your set up. If the decision to not set up due to weather is made after our staff have left for your set up we may charge a delivery fee to cover their time and cost to get to you.

Once an event is reserved there is no refund if canceled. You can use your credit for any future event or for a post-poned date. 

After the booking is paid, the time of the event cannot be changed unless there is room for a courtesy change in our calendar, otherwise we are not subject to change anything.